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If you're not 100% happy with your TapWell filter, you've got 90 days to send it back for a full refund. Just reach out to our friendly team and we'll take care of the rest.
How It Works

See The Difference
Filters out chlorine, rust, sediment & microplastics.
WHY THIS MATTERS
Your home should keep your family safe and healthy, but what’s in your tap water can quietly put them at risk. TapWell helps you protect what matters most, every glass, every day.
Aussies Are Making the Switch

Why TapWell Beats Other Filters
Not all filters solve the real problem — see how TapWell stacks up.
We’ve got clear answers, just like our water.
Got Questions?
Will TapWell fit my tap?
Will TapWell fit my tap?
Yes! TapWell comes with 5 universal adapters for standard Aussie taps - including round and threaded spouts.
No tools needed - just twist it on in under 60 seconds. If you’re not sure, send us a photo and we’ll help check.
What does it actually filter out?
What does it actually filter out?
TapWell’s 7-stage coconut carbon filter removes chlorine, rust, sand, microplastics, odours, and more - over 100 everyday contaminants found in Aussie tap water.
Cleaner water = better taste, safer for everyone.
Does TapWell remove fluoride?
Does TapWell remove fluoride?
TapWell uses the same advanced design as a third-party tested filter proven to reduce chlorine, heavy metals, microplastics, and other common tap water contaminants. It can help lower fluoride levels, but it does not remove fluoride completely.
Because fluoride is highly soluble, complete removal usually requires a reverse osmosis (RO) system. While RO systems are effective for that purpose, they also strip away beneficial minerals like calcium and magnesium, and can waste a large amount of water in the process.
TapWell offers a balanced, sustainable solution by filtering out harmful substances while keeping the good minerals your body needs. If full fluoride removal is essential for you, an RO system may be the better option, though it is often less practical for everyday home use.
The TapWell filter is not certified for microbiological (bacteria or parasite) removal, and results can vary depending on your local water quality.
How long does the filter last?
How long does the filter last?
Each filter lasts up to 3 months with daily use.
A quick clean every few weeks keeps it working at its best.
You’ll know it’s time to swap when water flow slows or the cartridge darkens.
Will it affect my water pressure?
Will it affect my water pressure?
Not really, the filter provides normal flow for drinking and cooking.
Use the side lever to switch back to unfiltered mode for full flow anytime.
Is it safe for kids and pets?
Is it safe for kids and pets?
Absolutely, TapWell is BPA-free and safe for the whole family, including pets. Many Aussies use it for baby bottles, kids’ drinks, or even watering plants.
How do I install it?
How do I install it?
Super easy, twist the filter onto your tap, choose the right adapter if needed, tighten by hand. Done in under a minute.
No plumber. No tools. No fuss.
How fast is shipping & what if something breaks?
How fast is shipping & what if something breaks?
✔️ Free shipping Australia-wide
📦 Same-day dispatch before 2PM AEST
✈️ Average delivery: 3-12 business days depending on location.
If anything leaks, breaks or doesn’t fit, we’ll send you free replacements or give you a full refund. You’re covered by our 30-day Aussie guarantee.
How do I track my order?
How do I track my order?
As soon as your TapWell ships, you’ll get an email with your Australia Post tracking link.
📦 Same-day dispatch for orders before 2PM AEST!
What if something breaks or doesn’t fit?
What if something breaks or doesn’t fit?
You’re covered by our 30-day Aussie guarantee.
If anything leaks, breaks or doesn’t fit, we’ll send you free replacement parts or give you a full refund, no questions asked.